To protect your information and save time, follow these steps before you pack up your Apple device.

1. Have your Apple ID password ready. You’ll need your Apple ID password to erase your device and turn off “Find My” and disconnect the device from your Apple ID.
2. Make sure to use the Apple ID connected to the device you are returning. You can verify which Apple ID you’re using by going to the Apple menu > System Preferences. Then choose Apple ID and you’ll see a preference pane that indicates which Apple ID is connected to the device.

3. Follow the appropriate instructions here to remove the device.

Give us a call if you have any trouble at 775-626-7751. Thanks!