Get your Apple Device ready for return
To protect your information and save time, follow these steps before you pack up your Apple device.
- Have your Apple ID password ready. You’ll need your Apple ID password to erase your device and turn off “Find My” and disconnect the device from your Apple ID.
- Make sure to use the Apple ID connected to the device you are returning. You can verify which Apple ID you’re using by going to the Apple menu > System Preferences. Then choose Apple ID and you’ll see a preference pane that indicates which Apple ID is connected to the device.
Follow the appropriate instructions here to remove the device.
Give us a call if you have any trouble at 775-626-7751. Thanks!