Let’s Go!
Follow these steps before you bring your device in for service. If your device won’t turn on or respond, finish as many steps as possible. If you need help, call us.
1. Backup your device
2. Remove cases and covers.
3. Have your Apple ID password ready.
For almost all repairs, you’ll need your Apple ID password to log out of iCloud or turn off Find My iPhone.
4. Bring your sales receipt if possible.
5. Just bring your device, no cables or accessories needed.
We only need cables, chargers or accessories if they are giving you trouble or if you need help with those items.
Do I need an appointment?
At Mac-O-Rama (your local Apple Authorized Service Provider) we recommend making an appointment, but do accept walk-ins. Whether you need a repair, or just need help figuring things out, we can help! Call us to make an appointment at 775-626-7751 or make one online to make sure we have a consultant available to work with you.
Everyone Is Welcome
We are here to serve our community and strive to be inclusive in every aspect of our business. We respect diversity!
Safe Zone
Mac-O-Rama is a safe zone. All weapons are prohibited in our private business for the safety of our staff and patrons.
Need Help, Just Ask!
If you need any assistance carrying equipment in to the shop or need pickup or delivery, let us know, we're here to help!
Wear A Mask If You Are Sick
We also offer curbside service, pickup and delivery, and support by phone or remote access.
Squeaky Clean!
All equipment that visits our shop is obsessively cleaned – At check-in and before returning to you.
No Smoking
Smoking is prohibited in our showroom and during onsite service. For smoky environments, we offer remote services.
