To protect your information and save time, follow these steps before you get service for your device.
Before you bring in your device…
Follow these steps before you bring your device in for service. If your device won’t turn on or respond, finish as many steps as possible. If you need help completing these steps, we can schedule a consulting appointment (only $25 per 1/4 hour) for assistance.
- Back up your device.
- Remove cases and covers.
- Have your Apple ID password ready. For almost all repairs, you’ll need your Apple ID password to log out of iCloud or turn off Find My iPhone.
- Bring your sales receipt if possible, in case your service requires proof of purchase.
- Bring your device and any accessories that you need help with.
Do I need an appointment?
At Mac-O-Rama (your local Apple Authorized Service Provider) an appointment is currently required for all service. Whether you need a repair, or just need help figuring things out, we can help! Call us to make an appointment at 775-626-7751 or make one online to make sure we have a technical advisor available to answer your questions.