How Service Works
At check in, we’ll collect a $99 deposit toward service. This is typically our minimum service charge. Service is completed on a first come, first serve basis. We know how critical your device is to your business/life, so we will make every effort to keep the wait short! If you can’t live without your Mac or iPhone for a few days, we offer FAST PASS APPOINTMENTS for some services (usually upgrades) and RUSH SERVICE. If you need a temporary replacement for your Mac while it’s in service, we also offer reasonably priced RENTALS.
Most repairs are complete within 3-10 business days! Need it faster? Ask for RUSH SERVICE!
Our Service Process
Evaluation & Diagnostics
We run deep diagnostics and thoroughly evaluate your device, so we can give you the best guidance. Testing is usually complete within about 1-3 business days.
Review Findings With You
Once complete, we contact you to explain what we found, review pricing for needed repairs, suggest upgrades and receive your approval before doing anything.
Repair & Update
Once we receive your approval, we get to work completing any needed repairs and requested upgrades or updates. Then, run a final check to make sure everything looks great!
Back In Your Hands
Then you can pickup or have your SUPER CLEAN device delivered, along with an in depth service report with repair details and any additional guidance.
Everyone Is Welcome
We are here to serve our community and strive to be inclusive in every aspect of our business. We respect diversity!
Mac-O-Rama is a safe zone. All weapons are prohibited in our private business for the safety of our staff and patrons.
Need Help, Just Ask!
If you need any assistance carrying equipment in to the shop or need pickup or delivery, let us know, we're here to help!
Wear A Mask If You Are Sick
We also offer curbside service, pickup and delivery, and support by phone or remote access.
All equipment that visits our shop is obsessively cleaned – At check-in and before returning to you.
Smoking is prohibited in our showroom and during onsite service. For smoky environments, we offer remote services.